Nurture By Nature NZ Handmade Soap

Curbside collection by arrangement

Free local dropoff for orders over $40

[email protected]

Call:  0226693647

Refund Policy

As at 27 July 2022

When purchasing from our website please choose carefully.  When accessing or purchasing from our website, you are agreeing to our Privacy Policy, Refund Policy, Shipping policy and Terms and Conditions.

All orders leave our premises well-packaged and in perfect condition.

We are not responsible for damage or loss as a result of parcels that are unable to be delivered due to the incorrect address provided by you, or if the delivery was unable to be accepted.

Due to the nature of our products we are unable to issue refunds, or accept returned goods unless:

  • They are faulty.
  • They have been damaged in transit.
  • We have made an error.

We can only process returns and refunds for products purchased on this website.  Refunds can only be made using the same payment method you used when you ordered the products.

Product variations

All our products are handmade from start to finish.  That includes bottling by hand, stirring, cutting and wrapping.  Our scales are regularly calibrated by a reputable company.  All our products are crafted by hand.  As a condition of purchasing from us, you accept as a condition of purchase that there may be some variations between each product and in different batches.  This may also include slight differences in colour, mass and weight.

What is the process if there is a problem?

Within 48 hours of receiving your order, please inspect it and let us know if there is an issue.  You need to get in touch immediately by phoning us, or sending a SMS message to 0226693647.  If your call isn’t answered, please leave a voicemail message and we will respond as soon as we can.

If your order has been damaged in transit – take a photo of the outside of the box and the damaged item.  Images need to be good quality, and should clearly show any damage.  You will also need to take a photo if your product is faulty, or if we have sent an incorrect item.  Any images can be emailed to [email protected].

If you are eligible for a refund or a replacement, any items you courier back to us need to be packaged well to ensure they are not damaged in transit.  We are unable to refund courier fees.

How long does the process take?

Please allow up to seven days for us to start to process any refunds or replacements.  It can take awhile for any refund to appear in your bank account, or on your statement.  If an item needs to be returned to us, we may need to wait to receive it before we process your refund or replacement.